One form of innovation from the development of digital technology is the procurement of dukcapil call centers 24 hours. Although relatively new, but this service is very helpful in identifying community population problems. Considering that currently urban needs and practicality are the demands of public needs. Long lines are considered something old-fashioned.
On the other hand, the government wants population information and various socialization and services can still be enjoyed by its citizens easily. Utilizing various conveniences in technology and information networks, finally formed an official online-based service. It can be through call centers, popular messengers, or mainstream social media.
With the establishment of various types of dukcapil 24-hour call center services ranging from direct services in the office to services through online, it is hoped that various community problems can be immediately identified and sought solutions. Given the importance of these population data for various development program needs and provide legal protection for its citizens.
The Importance of Recording Population Data and Civil Records
Based on law number 24 of 2013, every Indonesian citizen must report various important events to record. Especially events related to population such as moving or changing addresses, births, deaths, marriages or divorces, and even data about children.
These data are not just recorded, but will be processed and used for various development program purposes and legal protection for their citizens. For example, in this pandemic condition that demands validation of these data before finally being tested for eligibility to receive assistance programs.
In addition, by providing dukcapil 24-hour call center services, it is expected to be able to provide the fulfillment of everyone’s human rights, especially related to the administration of their population. So that there is no discrimination or citizens who are left behind or excluded from the program. An example is the right to participate in politics during elections.
In addition, the ease of dukcapil call center for 24 hours allows the public to be more aware of their obligations as part of Indonesian citizens to report and record important events. Especially if the process is easy and does not interfere with his affairs. This awareness is an indicator of the success of the government to protect its citizens legally.
The purpose of holding civil registration for the community
For people, it may be data related to date of birth, date of marriage, number of children, domicile, and so on do not have significant meaning. But for a country, this has enormous benefits. Especially for Indonesia as one of the countries of law, the certainty and validity of identity must be stated in the law.
Thus, the public if they have registered a variety of data – population data means that it has been recognized by the state of the truth of the information. So that if there is abuse or various related problems, legal protection can be given. And entitled to receive a variety of public services provided. Some public services require authentic population information.
In addition, with the provision of accurate, fast, and up to date data, it is expected to be able to provide data input for various programs and planning related sectors. Whether in government activities, development, or community activities. Thus each program can be channeled optimally and on target.
Dukcapil 24-hour call center service is a form of ease of communication between the government and its people. With the hope of being able to accelerate the achievement of various civil registration goals. In addition, considering that the problems in the field are increasingly complex and diverse, this media is also able as a means of identification and aspiration.
Various Services Provided by Dukcapil
In general, the services provided by the dukcapil call center are related to various population data problems. Based on the words of the Director General of Dukcapil, Zudan in October 2020 there were 6 important documents to prioritize in handling it. The documents are KK, KTP, birth certificate, death certificate, marriage certificate, and transfer certificate.
But basically the population data includes recording biodata and reporting through a 24-hour dukcapil call center related to important events. Covering various things such as location, address, place of date of birth, issuance of population master number (NIK) and various other things, so that every citizen really has protection and legal recognition.
Currently, as well as the rules and recommendations regarding state administration, these services must be carried out quickly, accurately and integrated. Thus the validation process and data collection can run in real time. So that archives or when needed in the preparation of programs no longer worry about miscalculation.
In addition to serving these various problems, the 24-hour dukcapil call center also provides services related to validation or rechecking. Such as whether the NIK has been registered with government services, or when you want to find information related to the data through online media when you forget to bring the file in question.
Online-Based Services as a Solution
The population with a total of more than 200 million people certainly has various obstacles and complaints every day. Especially during a pandemic like this, it is highly recommended to avoid crowds, especially in public places. Including the management of various population needs such as identity cards or various other letters.
Online is a solution to these various needs, ranging from receiving complaints or inputting problems. Thus, there are various problems experienced in the field. As well as providing various recommendations related to solving the problem. Whether to contact the sub-district or whether you have to go through a certain path according to the type of obstacle.
There are various online media to realize the dukcapil 24-hour call center. Some of them are utilizing telephone service through the number 1500-537 to connect directly with the central Dukcapil. Emails and websites are also created to help provide various other additional information. It also uses popular messengers.
That is to use the WhatsApp service, considering that most of the population uses WhatsApp as a general communication medium. One form of service is in the form of a NIK check, by sending the format of Check#KTP#NIK and then sending it at 0815-3636-9999, it will receive aresponse according to your complaint. These various options make it easier for citizens to take advantage of this service feature.
Utilizing Social Media to Improve Service
It is realized that the community, especially young people, are very active through social media. Whether to express, play, gather with the community, or seek the latest information. This condition provides an opportunity for Dukcapil dalam to innovate dukcapil call center services 24 hours. That is to capture aspirations through social media, especially targeting young people.
There are two social media used, namely Facebook and Twitter. Not only passively receiving incoming reports, but also providing content in the form of information updates and various tips and informative about population. Thus it is expected that social media users are accustomed and increasingly understand the importance of civil registration.
The existence of various online call center services dukcapil is expected to meet the expectations of the state administration. With the motto or motto as “a day must be” in various regions, hoping to be able to provide fast response services to their needs. Not only related to the constraints of complaints but also the mutilation.
Currently, problems related to population and civil registration are expected to be able to be identified or solved immediately. It takes awareness and active participation of the community in realizing it. One form of government facilities in bridging this is to provide dukcapil 24-hour call center services through various online media.