Compared to the features or services provided by grab, grabfood call centers are one of the sectors that have the most complaints because there are often mistakes due to miss communication between drivers and neutral partners so that customers sometimes get inappropriate orders. As customers, even if this happens, they don’t really feel worried either.
Because even if they find fault, they realize that there will be parties responsible for their discomfort. While there is customer service that is always ready to be on standby to receive complaints from its users, grab customers certainly do not think too much about this because the error also only occurs a few times with very little intensity.
Get to Know GrabFood Services First
Because this service is one of the favorite services for grab users today, of course, ordinary people who want to try this information are certainly also very much considering their interest is also increasing along with the increasing number of users from grabfood. So it is very much needed complete information to be able to help them to be able to use grabfood.
Before revealing that? What do you know about grab food? So this service is one of grab’s services where it will allowyou to order a meal to a restaurant without having to go to the restaurant. Because later there will be a driver to replace you to go and take food orders at a restaurant.
That way you only need to reimburse the cost of the driver’s services because you have taken food and pay the cost of the food itself. You don’t need to worry if something goes wrong, because this is where the grabfood call center serves to provide a solution if there is an error as above.
As for the response of the complaint you filed, it can only be filed within a span of 1 x 24 hours where you will later get compensation in the form of OVO or a virtual balance as large as from the food already ordered. The form of complaint can be filed if the order is damaged or the order is not in accordance with the amount.
Complete Guide to Ordering Food Through Grabfood
If you feel hesitant to use this service because of ignorance of how to use it, then there is no need to worry because we will present information about the complete guide on how to order food through the grab application more precisely through the grabfood service. Just need to see the information below to find out more information.
You don’t need to contact the grabfood call center if you want to order food based on the guide, then you can first open the grab application after that choose the “food” menu. After that you will be directed to a new window containing a new menu that will contain several choices about some of its categories. You can choose the menu according to your wishes related to the food to be ordered.
Examples of that menu are such as the example of the “nearest” menu if you want to order food based on the location closest to your current position to be able to save the cost of shipping. If you have done this, then you will be launched a new menu about the list of restaurants as well as the list of foods and can be selected according to your wishes.
After finishing and sure to choose the food to be ordered and also how much quantity to eat later will be seen how much it will cost to order the food. After that, you can choose a payment method. You are free to make cash or ovo payments. If you have, just click “Order Food”.
You just have to wait until the food arrives after you finish ordering the food. You can go out to get the food by looking at the map on the motion that shows the location of the driver. And that’s how to order the most detailed food if using grab food. If the food when it comes turns out to be less or not in accordance with the order, then you can contact the grabfood call center to get accountability.
What are the Uses of Grabfood Vouchers and How to Use Them?
Using grabfood services is one of its own advantages because it turns out that there are several advantages that can be felt if using this one service. One of them is that it can cut costs because of the existence of grabfood vouchers that can be used to provide discounts on food messages.
So what is the use of grabfood vouchers? This voucher has a function to reduce the costs spent on the number of food orders by paying attention to the applicable provisions. Usually vouchers like this consist of so many types, one of which is to be able to provide free shipping promos.
Youonly have to pay for the food. If you don’t know how to use it, you can contact the grabfood call center. Then how to use it? How to use this voucher turned out not to be as imagined because it is undeniable that maybe new users will find it difficult if they never use it.
The trick is to see the list of vouchers owned first at the beginning of the grab application menu when you enter the “Food” menu which will later have a voucher list box at the top.
After that you will be able to see the provisions that apply to the voucher that you see either such as how much the minimum fee to use the voucher or the region where the voucher can be used. If you are still confused, you can consult the grabfood call center.
Once you have finished selecting the food and want to order it, can you see a box that says “enter promo” next to the “payment method” box. If so, you just need to choose the voucher and then order the food.
Complaint Submission Process to Grabfood
As can be seen that there is currently one of grabfood’s call center services. For some people do not pay attention or do not consider so important this one service because it has never experienced errors when placing an order through grab food.
Even though this service is very important foryou if you get an irregularityof the order as written so that it can produce complaints in order to get accountability. The trick is very simple, that is, you just need to take advantage of the application and then open the settings and select “Help Center” and then select “Orders are not appropriate”.
After selecting the menu from the grabfood call center service , you will be asked to fill out a form and make sure you have taken pictures of the food that comes to confirm thetruth of the complaint you filed.
Later the grab will confirm whether there is a mistake or not, if there is a truth then they will be responsible by refunding the amount of the cost in accordance with the price of food. But keep in mind that this process can only be done if it has not taken 24 hours after booking.
Grabfood services are indeed very helpful for everyone who needs someone to deliver food because of the situation or indeed because they are lazy to leave the house. Especially with the complete service and also the many anticipatory steps if something goes wrong, it is not surprising that this service can satisfy many people by contacting the grabfood call center if experiencing problems.